Workers at Butler-based Hunter Truck have been able to service trucks still on the road.

The onset of construction and roadwork season is usually the busiest time of year at Butler-based Hunter Truck.

This year should be no exception. But like most industries, “there will be a new normal,” said owner Nancy Hunter Mycka.

“We eliminated all face-to-face contact,” said Tom Butts, Hunter Truck’s safety director. “We were able to continue our operation normally and provide the best service we can. We just removed the face-to-face contact.”

Hunter Truck has been able to service trucks — still on the road for cargo, medical supply, garbage pickup and food deliveries — all along.

Officials at Hunter Truck believe the usual uptick for construction and road work will occur as crews rush to make up time they lost while under pandemic restrictions.

In the interim, the company revamped policy and procedures so customers may place orders and make appointments by phone or computer. Customers’ vehicles are sanitized before and after service. And electronic sign-off allows owners to retrieve their vehicles without entering the showroom, which is closed under pandemic restrictions.

The company created a video explaining the changes and made it available on its Facebook page.

“I’m super proud of my team,” Mycka said. “We are still running pretty good. People still need things delivered.”

Mycka noted Hunter Truck employs more than 1,000 people in its 20 locations, and none were ever put on furlough.

One site, in Buffalo, N.Y., potentially was exposed to a person carrying the virus. It was closed, sanitized and reopened five days later.

Mycka said, as circumstances are unprecedented, Hunter Truck has leaned on guidance from its parent company, Peterbilt, owned by PACCAR.

Mycka said the one thing that has been most “nerve-wracking” to her employees is being sidelined in recovery efforts.

“Our people are generally the type who race in to an emergency whether it’s a hurricane, snow, ice storms … they go into it. We never put thought into our role during a disease,” she said. “You just have to be brave, be smart in the way you live and move forward.”