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Processing issue delays bar exam submissions

Provider says it has been fixed

DALLAS — Law school graduates taking the bar exam in multiple states experienced delays when they tried to submit their answers on the test’s first day. The Florida-based testing software provider blamed a processing issue and said it had been fixed as of Wednesday morning.

Some test takers experienced slowness or difficulty in returning completed exams Tuesday to company servers using ExamSoft Worldwide software, vice president of marketing Kenneth Knotts said.

By Wednesday morning, applicants were uploading the exams without delays, the company said.

Knotts said the processing problems did not affect the exam takers’ answer content, and all the state bars that had not yet received all exams had extended their deadlines because of the issue.

“This was not at all a system-wide failure. The experience was a delay and some difficulty” in uploading the files, he said. “At no point in time was the integrity of their exam files ever affected.”

John McAlary, executive director of the New York State Board of Law Examiners, said about 90 percent of the more than 10,000 test takers in his state had been able to upload their results by Wednesday morning. New York extended the deadline from 8:30 p.m. Wednesday until midnight and was prepared to further extend it if necessary, he said.

“It’s the most important exam they’re taking in their life and any little bump in their view is significant,” McAlary said. “So we do whatever we can to avoid that and that’s why we will be addressing this directly with ExamSoft to find out what happened and to get assurances ... to make sure this doesn’t happen again.”

Knotts said he couldn’t say what time the delays began or how many people in total were affected but said by late afternoon on the East Coast, the company was noticing extended wait times on its support line.

Knotts said the company is looking into what caused the delays.

“What happened today is not acceptable,” he said.

Knotts said the vast majority of users had uploaded their exam files as of early Wednesday.

The company’s website lists 16 states that extended their deadlines for submitting the exams. The Boca Raton, Florida-based ExamSoft also has offices in Dallas and administers bar exams in 43 U.S. states.

Test takers download the company’s application to the computers they use to take the tests. At the end of the exam, the file closes and locks. When the user is able to connect to the Internet, the file uploads. Users cannot make changes to the file after the conclusion of the test.

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