Site last updated: Friday, April 26, 2024

Log In

Reset Password
MENU
Butler County's great daily newspaper

Facebook hearings inspire no consumer confidence

After 10 hours of hearings over two days, Facebook’s Cambridge Analytica scandal is likely set to leave the public consciousness. That’s a shame, because it doesn’t seem like anything is going to change when it comes to how social media companies like Facebook handle users’ data.

Far from the detail-oriented treatment this issue deserved, Americans were mostly treated to run-of-the-mill bluster from their elected leaders, and milquetoast assurances and apologies from Facebook founder and CEO Mark Zuckerberg.

Take this bit from U.S. Rep. Mike Doyle, D-Forest Hills, who said Wednesday he wants the federal government to create an agency to oversee companies like Facebook.

“In my mind the only way we’re going to close this trust gap is through legislation that creates and empowers a sufficiently resourced expert oversight agency with rule-making authority to protect the digital privacy and ensure that companies protect our users’ data,” Doyle said.

Doyle’s not wrong about the “trust gap” Facebook now faces. A March poll by the news agency Reuters found that 51 percent of Americans said they didn’t trust the social media platform — and according to other polling on the matter, the mistrust deepens as you speak with younger people.

A Harvard Institute of Politics poll released earlier this month found that 71 percent of people ages 18 to 29 don’t trust the social media giant to “do the right thing.”

The problem with Doyle’s pronouncement is that he ignores the elephant in the room:

If we’re talking about trust gaps, Congress is king.

The same Harvard poll that delivered dismal news about Facebook’s reputation among young people found that 79 percent of Americans ages 18 to 29 don’t trust Congress to “do the right thing” either.

Widening the lens doesn’t help. A Pew Research Center poll released last May found that just 18 percent of all Americans trust the federal government to do the right thing.

Riddle us this: How does creating oversight and regulatory frameworks that no one trusts fix this problem?

Furthermore, if we learned anything from Tuesday’s hearing it is that many of the federal lawmakers who would be responsible for designing and implementing such controls are woefully unprepared.

We’re not just talking about their understanding of social media in general and Facebook specifically — although that certainly appears to be an issue.

One senator’s question about Facebook’s business model (that is, how it makes money) was answered by Zuckerberg in four words:

“Senator, we run ads.”

Lawmakers also failed to extract specific assurances or promises from Zuckerberg. The CEO of the world’s most powerful media organization — whose net worth rose by more than $2 billion as he was testifying about his record shoddy oversight and decision-making — was allowed to promise that he’s “sorry” and “committed to getting it right.”

We’ve heard this song-and-dance before — from both Zuckerberg and Congress. The only difference is that this week Zuckerberg wore a suit and tie while delivering uselessly nebulous apologies and assurances.

That leaves Americans in a terrible position.

There’s little reason to believe Congress has the know-how or the willpower to enact regulations or legislation to protect users’ privacy.

Neither is it likely that Zuckerberg, who has been rolling out the “whoops, my bad! We’ll do better!” apologies for the last 14 years, will make substantive changes to protect users’ data.

Until one (or both) of those things occur, it’s buyer — or user — beware.

More in Our Opinion

Subscribe to our Daily Newsletter

* indicates required
TODAY'S PHOTOS