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Dealers, owners feel frustrated and betrayed by Volkswagen

Bob Rand of bought a 2014 Passat in California and convinced his son and his friend to buy the same car for environmental reasons. Now he's trying to sell it.

LOS ANGELES — Bob Rand bought his Volkswagen Passat last year for its clean emissions and high gas mileage. He liked the car so much he convinced his son and a friend to buy one, too.

Now, as Volkswagen comes clean about rigging diesel emissions to pass U.S. tests, Rand is desperately trying to sell the fully loaded model with white leather seats for $10,000 below what he paid. His sole bite has been from a man who offered $7,500 on speculation that he could resell it in Mexico.

“Volkswagen was somebody that you could rely on for cutting-edge products and quality and all those things and now you find out that they’re not above lying just flat out,” said Rand, who plans to join a class-action lawsuit against VW. “That’s probably about as bad a thing as a company can do is lie to your face when you’re buying a $35,000 car.”

Rand’s anger at the world’s top-selling car company was echoed Wednesday by private dealers, auto wholesalers and owners across the U.S. as fallout from the smog test trickery mounted.

The U.S. Environmental Protection Agency first disclosed Friday that stealth software makes VW’s 2009-2015 model cars powered by 2.0-liter diesel engines run cleaner during emissions tests than in actual driving. On Wednesday, Volkswagen CEO Martin Winterkorn resigned and took responsibility for the “irregularities” found by U.S. inspectors.

The revelations left dealers sitting on hundreds of diesel cars they could not sell. Many also dealt with a flood of angry calls, emails and tweets from Volkswagen owners who felt betrayed because they believed they had bought a car that polluted less without sacrificing the good gas mileage and performance that comes with a diesel engine.

“I think their feet should be held to the fire. I think apologies don’t mean anything when something is so premeditated,” said Joe DeCarolis, of Cary, N.C., who owns a 2012 TDI Jetta Sport Wagon — a car he bought after careful comparison shopping for its clean emissions and good gas mileage.

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