I have just received a cold corporate form letter from the high and mighty at armstrong for the equipment failure on Sunday which left me without business phone/ regular phone and of course no Steelers Patriots game (as usual). My service was off from 4:30 pm until almost 7pm unlike the (Less than 1 hour) that Armstrong claims. Every time a Steeler game is on HD there is an issue with either the picture cutting out or the intermittent audio signal they provide. CBS Blames Armstrong, Armstrong Blames CBS. My complaints have fallen on deaf ears.My cable bill per month is roughly that of a small mortgage payment and This cold form letter is the best they can do? How many of us payed for the NFL network last year with the belief that we would get to view all games only to have them blacked out at the last minute? If they knew the games wouldn't be aired why make the promise or give the customer the belief that they would be? They sold this channel to me under false pretenses. I feel I and many others were taken by Armstrong cable. This past Sunday is just another example of bad service and corporate greed. I say shame on the corporate personel at Armstrong.! Your customers did without; now it is your turn. Compensate them properly and be done with it. I know I for one deserve something, not only for missing all but a few minutes of the game but also for my phone service , business and residential being out. I understand that what happened on this scale is rare according to armstrong but,the fact is that the HD service has never been at least in my area what it has been advertised to be. I would love to hear if others feel the same way. Regards, John