Postal service about to get slower, more costly
Is there a federal official more out of step with the purposes of his agency than Postmaster General Louis DeJoy?
Sorry, that’s a rhetorical question, because everyone knows the answer: Of course it’s “no.” DeJoy is about to prove it once again by mandating crummier service on first-class mail and hiking prices on your packages.
Starting Friday, the U.S. Postal Service is giving itself extra time to deliver letters longer distances than can be reached by a six-hour drive.
Instead of the previous standard, which called for first-class mail to reach its destination in a maximum of three days regardless of the distance, the maximum will be five days. Obviously, that would apply to a letter sent, say, from New York to Los Angeles.
The USPS is also raising prices on domestic parcels by anywhere from 25 cents to $5, depending on the packages’ distance and weight. The service says the price increase is “temporary,” starting Sunday and remaining in effect through the holiday season, ending Dec. 26. The increases can come to 10% or more.
In an absurd example of corporate-speak, the Postal Service describes the aim of reducing delivery standards as improving “delivery reliability, consistency, and efficiency.” As USPS spokeswoman Kim Frum put it: “With this change, we will improve service reliability and predictability for customers while also driving efficiencies across the Postal Service network.”
Let’s be clear about this. Increasing the time you have to wait to receive a letter isn’t an improvement in reliability or efficiency, but just the opposite.
As for “consistency,” the service’s strategy is perfectly analogous to what airlines do when their on-time flight performance deteriorates: They increase the standard for “on time,” and presto! Every flight is on time again.
The Postal Service said the changes would leave 61% of first-class mail volume unaffected, as if that were all to the good.
The math indicates, however, that fully 39% would take longer to reach its destination.
A USPS spokeswoman called the old three-day standard “unattainable,” but that’s so only because the service doesn’t choose to meet it. Doing so would require the service to “rely on air transportation, yielding unreliable service,” she told USA Today. She didn’t explain why air service is inherently more unreliable than trucking mail across country or sending it by train.
Questioned by congressional committees about noticeable declines in service on his watch, DeJoy, a former executive of a private logistics company, truculently defended his intention to make the service operate more like a business than a government agency.
To that end, he oversaw a 10-year strategic plan designed to narrow the service’s deficit the way a struggling private business would — by stretching out mail delivery deadlines, raising postal rates (perhaps steeply), cutting back on post office hours and closing branches.
The changes in standards and rates that DeJoy is implementing in the next few days come right out of that strategic plan. The changes are expected to save about $170 million a year, or about two tenths of a percent of its operating budget of more than $82 billion. But they will have significant impacts on many postal customers.
DeJoy’s actions are somewhat subject to the independent, five-member Postal Regulatory Commission, which has limited powers to block service changes. The commission, which has a 3-2 Democratic majority, issued a critical analysis of the upcoming changes on Wednesday.
It should go without saying that the USPS is not a business, but a public service. It’s true that its traditional standards can’t be profitable in customary business terms. It’s expected to deliver letters anywhere in the United States for the same flat fee, whether it’s traveling across town or coast-to-coast.
With few exceptions, its carriers are expected to reach every household. In return, it’s endowed with an effective monopoly on first-class mail. Its postmarks can legally serve as documentation of when an item was mailed, whether a postcard or a ballot.
It’s true that the service’s revenues have come under pressure as letter mail gives way to electronic communications, and banks and retailers move away from mailing account statements and bills to customers in favor of dealing with them online.
But it’s well-known that the biggest single burden on the service’s bottom line is a 2006 congressional mandate that it prefund its retiree healthcare liability, which no other government agency and few private businesses do. (Most fund those obligations on a pay-as-you-go basis.)
Absent that mandate, the Institute for Policy Studies calculated in 2019, the USPS would have consistently reported operating profits instead of losses.
Michael Hiltzik is a columnist for the Los Angeles Times.
