Nedra Sutch, and her husband Doug, are both retiring on June 28, 2019. Nedra from her position at the Butler Eagle and Doug from Robinson Industries in Zelienople.

It's a rare skill, that ability to immediately put a coworker or customer at ease in any situation.

That special talent, plus equal helpings of kindness, caring and a wicked sense of humor will be sorely missed at the Butler Eagle since Nedra Sutch, classified line ad and front office manager, retired June 28.

Sutch of Evans City had worked for the Zelienople News Weekly for two years when the Butler Eagle bought the newspaper in 1985.

She recalls typesetting ads, printing and cutting them out and putting them through a liquid wax machine in order to stick them on the page as opposed to today's digital means of placing ads in the newspaper.

After two years, the News Weekly merged with the Cranberry Eagle and Sutch moved with the operation to Gigliotti Plaza in Cranberry Township, and then to an office on Dutilh Road.

In 2003, Sutch was offered a position in inside sales at the Butler Eagle offices on West Diamond Street. She continued in that position in the Butler Eagle's new digs on West Wayne Street.

Sutch deals with numerous customers every day and handles any and all situations that crop up as ads are purchased for everything from a fire hall's pancake breakfast fundraiser to business and real estate ads to golf outing announcements.

“I like what I do and I've made so many wonderful friends,” Sutch said of her years at the Eagle. “No two days are alike.”

This is an excerpt of an article that appears in Sunday's Butler Eagle. Pick up a copy or subscribe online to read more.