Uber loyalists tested by scandals
DETROIT — Uber has managed to hold the title of world’s largest ride-hailing service despite its seemingly endless string of scandals.
Its latest misbehavior involving a data breach cover-up revealed this week could be the impetus for people to ride elsewhere — or keep looking the other way.
Hackers were able to steal data for 57 million riders and drivers, and Uber concealed it for a year after paying $100,000 in ransom for the stolen information to be destroyed.
Riders and business experts say that while Uber’s problems such as workplace sexual harassment, drivers with criminal records and other past infractions are serious, stolen data hits people directly and could make them mad enough to delete the app. Then again, riders have fled from the service before, but enough have stayed because of the Uber’s convenience.
Michael Pachter, a technology analyst based in Los Angeles, said he uses Uber five to 10 times a month.
“I don’t blame the drivers for the company transgressions, and view Uber as the glue that facilitates drivers willing to drive me around,” he said.
Uber has been mired in well-publicized problems. A female former engineer blogged that her boss had propositioned her for sex, exposing widespread sexual harassment. A federal judge urged prosecutors to investigate allegations that Uber stole technology from Waymo, Google’s autonomous vehicle unit. The Justice Department is investigating whether Uber used a bogus app to deceive inspectors in several cities, and in London, authorities decided not to renew Uber’s operating license in part for failing to report crimes.
