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5 signs dad needs tech support

Most dads won't admit to having trouble with their home electronics. But new technology is constantly popping up on the market and dad might find himself behind the times.

In a recent CompUSA Tech Insights survey, 83 percent of dads think other people have trouble setting up electronics, while only 35 percent acknowledge they need tech help themselves. With that in mind, you should think about giving dad technology service this Father's Day, even if he doesn't want to admit he needs assistance.

When purchasing technology service, you should shop around and find the right service for their needs. Make sure to:

• Obtain service from a knowledgeable and trustworthy service provider

• Look for providers who offer flat-rate, competitive pricing and appointments that work around your schedule

• Double check work guarantees to ensure all service will be completed properly.

"When you understand how technology works, and get the help you need, you will find technology enhances your life instead of frustrating it," says Tony Weiss, president and CEO of CompUSA.

Here are five signs dad needs help and isn't admitting it:

• Dad's idea of a wireless network includes aluminum foil and a wire hanger.

Wireless networks allow busy dads working both at the office and at home to achieve mobility. However, these networks can be complicated and time consuming to set up.

When looking for in-home wireless services, you should look for providers who can network multiple devices, including PCs, printers and home entertainment hardware. Technicians should also ensure secure connections, so data and privacy are protected.

• Dad can't understand why digital video doesn't play in the VCR.

Digital camcorders are becoming more prevalent for family use because they allow you to shoot as much footage as you want, edit it down and share memories with friends and family on the television, computer or by e-mail.

To get the most out of digital video, you can integrate digital camcorders, computers and televisions and use editing software to create family videos. When you are looking for in-home service to set up and integrate digital camcorders and other consumer electronics, you should look for service that will merge all of your technology and provide training on how to operate all of the equipment together. Relying on knowledgeable sales staff to make recommendations on equipment and software, and which products work best together also is key.

• Dad's new TV is interfering with his evening relaxation.

In the recent TechInsights survey, 56 percent of dads said they would like to receive an LCD television this Father's Day. HDTVs and TIVOs are becoming more popular and less expensive everyday. You have hundreds of options when shopping for these devices.

You should look to knowledgeable sales staff for advice on the differences between brands and capabilities of televisions. Many can be integrated with existing technology products like computers, digital cameras and game consoles.

Once a new television is purchased, in-home service packages can integrate all home technology together for the optimum entertainment experience. Flat-rate, flexible service packages, which are purchased in blocks of time, allow you to make a checklist of everything you need installed.

• Dad thought his new Slingbox was a device for a food fight.

The Slingbox sends a television's cable signal through the Internet and allows Dad to watch his living room television programming on his computer. Dads who travel can watch the local news or recorded shows on their laptops hundreds of miles from home. Getting the most out of Slingbox can be tricky, so in-home tech service is recommended.

When setting up the Slingbox, in-home technicians determine if a wired or wireless network will be best. They also install, set up and configure the proper software to several computers.

• When Dad's computer got worms, he wanted to take it to a veterinarian.

When computers aren't functioning normally, it could mean they have a serious security problem like a virus or worm. And when important data is stored on those computers — work or personal — these problems are nothing to mess with. You should utilize tech service to minimize data damage and keep problems from spreading throughout a network. Technicians can clean up the existing computer and provide software recommendations to prevent viruses from infecting the computer again.

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