CRANBERRY TWP — A woman has filed a report with the Washington state Attorney General’s office alleging her family was defrauded out of Super Bowl tickets by a man from Cranberry Township.

Heidi Van Boven of Grandview, Wash., said she lost $12,600 after buying four Super Bowl tickets and never receiving them.

That’s not including the costs associated with flying to Arizona for the game, only to find out the tickets weren’t there. The family then had to rush to buy replacement tickets the day of the game to salvage the trip.

“My youngest son was inconsolable,” she said. “He was completely in tears. The whole weekend was supposed to be this magical experience, and instead it was pretty much a ruined trip.”

Van Boven alleged she spent more than $50,000 for her family to enjoy the Super Bowl.

“My husband said, ‘We’re here. This is a once in a lifetime deal,’” Van Boven said about buying replacement tickets.

Furthermore, she said, the family hasn’t been reimbursed for the original tickets, which were sold online through Seat Geek.

However, Seat Geek contracts out with third parties to sell tickets, and it just happened Van Boven connected with David E. Marks, who operates DEM Tickets in Cranberry Township.

Van Boven said attempts to contact Marks since the Super Bowl have been futile, adding he even blocked her on Facebook when she messaged him asking for an explanation.

Two phone numbers for DEM Tickets provided by Van Boven didn’t offer any leads in the case. One number went to a voice mailbox unable to store new messages, and the other number belonged to a man who refused to identify himself after admitting he used to work for Marks.

Van Boven said her credit card company likely will reimburse her for the tickets that never came.

But that isn’t the end of it for Van Boven. Rather, she wants to make sure police catch Marks so nothing like this happens to anyone else.

Furthermore, any amount of reimbursed money won’t restore the trust that was lost when Van Boven entrusted strangers with her money.

“I’m never going to another Super Bowl again. I don’t care if it’s in my hometown,” she said. “It’s too much money to extend out there, to trust somebody with.”

Cranberry police Sgt. Chuck Mascellino said he hasn’t been in contact with either Van Boven or Marks because the case isn’t being handled by township police.

“That’s up to the authorities in Washington state,” Mascellino said.