Ex-Facebook employee brings sharp criticisms
WASHINGTON — A former Facebook data scientist on Tuesday brought to Congress her accusations that the company hid its awareness of apparent harm to some teens from Instagram and has been dishonest in its fight against hate and misinformation.
Frances Haugen came forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in Facebook’s civic integrity unit. Haugen also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest, but the company hides what it knows.
After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night. She insisted that “Facebook, over and over again, has shown it chooses profit over safety.”
The ex-employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. She worked for 15 years prior to being recruited by Facebook in 2019 at companies including Google and Pinterest.
Haugen testified Tuesday to the Senate Commerce Subcommittee on Consumer Protection.
The panel is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts. For some of the teens devoted to Facebook’s popular photo-sharing platform, the peer pressure generated by the visually focused Instagram led to mental health and body-image problems, and in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.
One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.
“And what’s super tragic is Facebook’s own research says, as these young women begin to consume this eating disorder content, they get more and more depressed,” Haugen said in the televised interview. “And it actually makes them use the app more. And so, they end up in this feedback cycle where they hate their bodies more and more.”
As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens aged 10 to 12.
The senators are eager to hear from Haugen.
“I look forward to asking her follow-up questions about why Facebook hasn’t taken action to fix problems on its platforms, even when its own internal research reflects massive problems,” Sen. Amy Klobuchar, D-Minn., a member of the subcommittee, told The Associated Press on Monday. “I want to discuss how Facebook’s algorithms promote harmful and divisive content, and how much Facebook really profits off of our children.”
At issue are algorithms that govern what shows up on users’ news feeds, and how they favor hateful content. Haugen said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together. Despite the enmity that the new algorithms were feeding, Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.
