Update: Verizon representative says outages in county resolved
A representative of Verizon said prior service disruptions that affected customers should be fixed.
“The fiber cuts that impacted wireless service for some customers in Western Pennsylvania earlier today have been repaired and service has been restored for all customers,” the representative said around 3 p.m. Tuesday, May 5. “We appreciate your patience and apologize for the inconvenience.”
According to Verizon, data, voice, text and wireless home internet were limited in the Butler area.
“Fiber cuts in Western Pennsylvania are preventing some wireless customers from connecting to the Verizon network,” a Verizon representative said. “Our engineers are actively working to solve the issue. We know how important reliable communication is and apologize for this inconvenience.”
Verizon said most outages are resolved within 12 hours and customers can check their network status on Verizon’s website.
Butler County Emergency Services said residents should still be able to text 911 during outages, but residents should not attempt to test their phone by calling 911.
