Site last updated: Friday, April 19, 2024

Log In

Reset Password
MENU
Butler County's great daily newspaper

Uber adds option to tip drivers

Changes made to recast itself

SAN FRANCISCO — Uber is enabling passengers to tip its U.S. drivers with a tap on its ride-hailing app for the first time, part of a push to recast itself as a company with a conscience and a heart.

Besides the built-in tipping option announced Tuesday, Uber is giving drivers an opportunity to make more money in other ways too.

Riders will be charged by the minute if they keep an Uber car waiting for more than two minutes. Uber also is reducing the time that riders have to cancel a ride to avoid being slapped with a $5 fee from five minutes to two minutes after summoning a driver.

Uber won’t take any part of the tips given drivers. The San Francisco company will continue to collect a portion of ride-cancellation fees, as well as the new waiting-time charges.

The tipping option, long available in the app of Uber rival Lyft, will be available in three cities — Seattle, Houston and Minneapolis. Uber plans to make it a staple in its app in all U.S. cities by the end of July. The other features will roll out in August.

The attempt to smooth over its sometimes testy relationship with drivers is part of a broader effort to reverse the damage done to Uber’s reputation by revelations of sexual harassment in its offices, allegations of trade secrets theft and an investigation into its efforts to mislead government regulators.

“These drivers are our most important partners, but we haven’t done a very good job honoring that partnership,” said Rachel Holt, regional general manager for Uber in the U.S. and Canada. Holt is part of the leadership team running Uber.

The expanded earnings opportunities are the first step in what Uber is billing as “180 days of change” for its U.S. drivers. Holt declined to describe what is planned during the rest of the campaign.

While building the world’s biggest ride-hailing service over the past eight years, Uber also developed a reputation for cutthroat tactics that have occasionally outraged government regulators, its drivers, its riders and even its own employees.

The company’s hard-charging style also has caused legal headaches. The U.S. Justice Department is investigating Uber’s past usage of phony software designed to thwart regulators trying to curb the growth of its service. Uber also is fighting allegations that it’s relying on a key piece of technology stolen from Google spinoff Waymo to build a fleet of self-driving cars.

Drivers aren’t the only people Uber is trying to treat better. After an internal investigation uncovered multiple instances of sexual harassment, bullying and other boorish behavior within the company, Uber fired more than 20 employees and pledged to create a more harmonious culture for its employees.

A more extensive report compiled by the law firm of former U.S. Attorney General Eric Holder chastised the company’s leadership and recommended a long list of changes that Uber’s board adopted.

As part of its penance, Uber emailed a letter to riders in New York City last week apologizing for its missteps.

“As a company, we have faced some hard truths,” Uber wrote. “In expanding so quickly, we failed to prioritize the people that helped get us here. Ultimately, the measure of our success is the satisfaction of our riders, drivers, and employees — and we realize that we have fallen short.”

More in Business

Subscribe to our Daily Newsletter

* indicates required
TODAY'S PHOTOS